The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

466 Episodes

1. Ryan Steinberg on fostering empathetic automation

   Published: 5/21/2020
2. H.O.M.E: Entertainment - when all the world's a stage

   Published: 5/14/2020
3. Intercom on Product: Understanding your customer is key to good product judgment

   Published: 5/12/2020
4. H.O.M.E: Market - when this little piggy stayed home

   Published: 5/7/2020
5. H.O.M.E: Off the clock - love, laughter, and life through a lens

   Published: 4/30/2020
6. H.O.M.E: Health and wellness in the great indoors

   Published: 4/23/2020
7. Revisiting Wootric’s Deepa Subramanian thoughts on measuring the voice of the customer

   Published: 4/16/2020
8. Navigating the surge: A customer support roundtable

   Published: 4/9/2020
9. The SaaS response - how our peers are responding to COVID-19

   Published: 4/2/2020
10. Working together while apart - a remote roundtable

    Published: 3/26/2020
11. Bailey Richardson on fostering community creatively in a crisis

    Published: 3/19/2020
12. Shep Hyken on fostering the cult of the customer

    Published: 3/12/2020
13. The remote rundown: Tips from the experts

    Published: 3/10/2020
14. Jasmine Friedl on design, diversity and choosing a different path

    Published: 3/5/2020
15. About a bot: The making of Resolution Bot

    Published: 2/27/2020
16. Author and product leader Buster Benson on the art of productive disagreement

    Published: 2/20/2020
17. Intercom on Product: Why making every day count is key to progress

    Published: 2/18/2020
18. Scale: Tray.io’s VP of Marketing Alex Ortiz on embracing the era of automation

    Published: 2/13/2020
19. From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100

    Published: 1/31/2020
20. Scale: ChartMogul’s Nick Franklin on navigating hypergrowth

    Published: 1/23/2020