Punk CX with Adrian Swinscoe

528 Episodes

1. Delivering personalised search experiences in an ethical way - Interview with Angel Maldonado of Empathy.co

   Published: 8/25/2022
2. Lack of a clear vision leads to higgledy-piggledy services and experiences - Interview with Ari Weinzweig of Zingermans

   Published: 8/14/2022
3. The digitization of the supply chain and its impact on customer experience and sustainability - Interview with Sanjay Brahmawar of Software AG

   Published: 8/5/2022
4. Creating a metaverse experience that helps veterans suffering from PTSD - Interview with Robert Bell of 2B3D

   Published: 7/27/2022
5. 42% of workers feel that digital transformation efforts have made their job more complex - Interview with Don Schuerman of Pega

   Published: 7/19/2022
6. Unlocking the hidden value of language to drive personalisation - Interview with Assaf Baciu of Persado

   Published: 7/10/2022
7. Design is not design without research - Interview with Alfonso de la Nuez of UserZoom

   Published: 6/30/2022
8. The idea that scripts ruin customer experience is a dangerous one - Interview with Jimmy Hosang of TMAC

   Published: 6/20/2022
9. Leveraging branded virtual assistants to drive personalisation and innovation - Interview with Eric Turkington of RAIN

   Published: 6/11/2022
10. Little personal touches can make all the difference - Interview with Jawad Malik of Idrese

    Published: 5/30/2022
11. Why you shouldn’t always build for the 'happy path' - Interview with Sam Richardson of Twilio

    Published: 5/23/2022
12. To be good at customer experience has to begin with an experiential triage - Interview with Nick Webb

    Published: 5/13/2022
13. Having gone through 10 years of transformation in the past two years, how do we maintain momentum - Interview with Don Schuerman of Pega

    Published: 5/4/2022
14. Busting some CCaaS and CX technology myths - Interview with Vasili Triant of UJET

    Published: 4/25/2022
15. Using customer experience as a tool to drive economic development - Interview with Mandisa Makubalo

    Published: 4/19/2022
16. The impact hateful and toxic social media content has on your customers and people and what to do about it - Interview with Joel Bailey of Arwen

    Published: 4/6/2022
17. The 3 pillars of agent happiness - Interview with Tue Søttrup of Dixa

    Published: 3/28/2022
18. In three years gig experts will be able to do everything agents can do in the contact centre - Interview with Roger Beadle of Limitless

    Published: 3/21/2022
19. We should talk about moments that shatter rather than the moments that matter - Interview with Michael G. Bartlett

    Published: 3/2/2022
20. The future of personalization and loyalty is dynamic - Interview with Christian Selchau-Hansen of Formation.ai

    Published: 2/21/2022