AI in Call Centers: Friend or Foe?

AI is revolutionizing call centers, making jobs easier for agents and potentially eliminating frustrating automated menus for customers. But will AI replace human agents altogether? This episode explores how AI is changing the call center landscape, the impact on job security, and why some companies are realizing that a human touch is still essential for customer satisfaction. Hosted on Acast. See acast.com/privacy for more information.