Erika Hall, Mule Design
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom - A podcast by Intercom - Thursdays
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Erika Hall, co-founder of Mule Design, returns to the Inside Intercom podcast fresh from authoring a new book, Conversational Design. As voice and chat interfaces mature, she discusses the connection between human conversation how designers should think about interaction and interface design.
