Tammy Pahel on the evolution of managing a spa during the pandemic era

Jennifer Suski is back!After a few months out, she is hosting the Hotel Moment podcast again.With a 4-month-old around (we're not telling if he made an appearance!), Jen sat down to chat with Tammy Pahel, VP of Spa & Wellness Operations at Carillon Miami Wellness Resort.Spas were high on the list of 'unsafe places' to visit during the pandemic. We all heard the notices. What did a wellness resort that relies on revenue from the spa do in that situation? Did they pivot? To do what?Technology and touchless wellness experiences helped us along, says Tammy.Listen in to learn how Carillon Wellness Resort made technology an integral part of their spa, handled the staffing crisis, came out ahead. Valuable lessons in here for all of us!Links:Website: https://www.carillonhotel.com/Facebook: https://www.facebook.com/CarillonHotelTwitter: @CarillonHotelInstagram: https://www.instagram.com/CarillonHotel/ActivePure: https://www.activepure.com