How Hospitality America elevates guest experience through culture and data ownership

In this episode of Hotel Moment, Karen Stephens sits down with Ben Campbell, President and CEO of Hospitality America. With over a decade in hospitality and a values-driven leadership approach, Ben shares how his 20-hotel management company weathered Hurricane Helene in Asheville, North Carolina, and how they're revolutionizing decision-making through data consolidation. From emergency preparedness lessons to building AI-powered business intelligence systems, Ben offers insights on scaling operations while maintaining the company's core values of P.E.A.C.H.